
6.4 Windows XP Operating System Assistance
Problem: The operating system has started, but you still have an
operating-system related problem using your computer.
Solution: The Microsoft help and online support can assist you in
troubleshooting. To access Windows XP Help and Support,
tap Start, then Help and Support. The Help and Support
window appears. Then do one or both of the following:
• ln the search field, type in the topic on
which you need help and follow the screen
instructions.
• Select a problem you would like help with
from the listings and follow the on-screen
instructions.
You can also connect to Support Online by selecting
Support from the menu.
6.5 Resolving a Hardware Conflict
Problem: An error message tells you there is a device driver conflict or a
general hardware problem.
Solution: First, use Windows Help and Support, as above, to
troubleshoot the problem. For particular help on hardware
conflicts, tap the Hardware link in the Help and Support
window (see above). Then tap Fixing a hardware problem.
A collection of specific hardware-related topics is presented.
6.6 Using the Device Manager
Note
Device Manager provides a way to check and change the
configuration of a device. Caution: changing the default
settings using Device Manager can cause other conflicts that
make one or more devices unusable.
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